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Can I Send a Gift Note?
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Yes. During the checkout process, you will have the option to enter a note for your shipment(s). The gift note will be included with your selected product when it ships.
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What Do I Need to Complete an Order?
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You will need a valid email address, a valid credit card, and an accurate shipping address. You do NOT need a previously created account with AppellationSensations.com.
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Is My Credit Card Secure?
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Our shopping cart pages are secured by GEO Trust- a leading global Certification Authority that uses stringent authentication and verification processes to ensure your credit card information is safe. Using SSL (Secure Socket Layer) technology, we encrypt your billing information when we process your order. This means that it is protected and not readable until it is received by the payment gateway. To protect your long-term security, we do not save your credit card information after your order is complete.
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Will You Send Me An Update?
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We will automatically notify you when the product is shipped. An email is sent to the buyer's email address when the package is scanned by COLISSIMO.
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Where is my order?
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If you have your order number, or your COLISSIMO tracking number you can track your order at the order tracking page. A link to the order tracking page is always available in the menu at the top of the page.
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What if the Recipient is Not Home?
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All shipments are made with COLISSIMO. AppellationSensations.com does not require a signature for all shipments. In cases where a signature is not required, the COLISSIMO delivery person will usually leave the package in a safe place. In some cases, the COLISSIMO delivery person may choose to NOT leave the package at the door if he/she believes it is unsafe. In such cases, an attempt to deliver is made the following day.
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How do I use my coupon/gift certif.?
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To redeem a coupon or gift certificate, begin by adding products to your cart. When you proceed to the checkout page you will see a box to enter your coupon code. The total will be adjusted before you confirm your purchase. You will see exactly what your card will be charged (if anything) before you click confirm.
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I have a gift certificate, do I need a credit card?
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Yes. You must provide a credit card to redeem your gift certificate. When you advance to the final page of the checkout process, you will be able to enter your gift certificate code. YOU WILL NOT BE CHARGED if your order total is less than the gift certificate. The amount to be charged to your card (if any) will be clearly displayed after you have entered your gift certificate.
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How Do I Access My Account?
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You must login to access your account. If you have already logged-in, the link to the "My Account" page should appear in the top right corner of your screen
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How Do I unsubscribe from the newsletter?
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Every newsletter email sent contains a link to unsubscribe or change how often you receive email. If you would like to change your email settings you may do so at the My Account page.
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Are Orders Guaranteed?
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We stand by the quality of our products. If you are not satisfied with the quality of the product, we will provide a full refund. If your product ships late and arrives after the expected arrival day, we will provide a full refund. Exceptions may apply in cases of hot weather shipping. Please see "Our Guarantee" (link at top of every page) for details.
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